Questions: Internet and Information Services

1. How much Internet access can we afford to provide?

a. Books about the Internet only?

b. Referral access?

c. Realtime access?

• i. Librarians only?
• ii. Reference desk only?
• iii. Reference desk and offices?
• iv. Stations for users? How many?

2. How much help will we give?

a. Answer information requests only?

b. Provide assistance for user searching?

c. Provide homepages as starting points for user searching?

d. Downloading?

e. Printing?

f. Email?

g. Basic computer help?

3. How much will we police the use of the Internet?

a. Hands off?

b. Parental guidance suggested?

c. Parental guidance required?

d. Limited destinations?

e. Controlled spaces?

f. Posted time limits?

g. Posted rules and regulations?

4. How will we staff our reference operation?

a. All professionals?

b. Professionals and paraprofessionals?

c. Computer technicians?

d. Media specialists?

5. How will we train our staff?

a. Reading and discussion?

b. On-the-job training?

c. Organized classes for everyone?

d. Time at staff meetings?

e. Encourage workshop attendance?

6. How will our Internet policies be determined and updated?

a. Director will review at intervals?

b. Reference staff will review at intervals?

c. Staff committee will review at intervals?

d. Crisis management?